Customer Experience

WTW launches a new AI platform to transform compensation strategy, promising faster, data-driven insights and a more strategic role for HR professionals.

North Carolina residents are invited to shape policy by sharing their daily life experiences in a statewide survey open through February.

With its ultralight AI glasses now global, Rokid tackles a key barrier to adoption: prescription lenses. Is this the turning point for wearable tech?

Alcon launches PRECISION7, a new one-week contact lens, creating a category that blends advanced comfort with an intuitive, affordable replacement schedule.

For the fourth year, inDrive is the world's #2 ride-hailing app. Its secret? A unique pricing model and a bold expansion into an all-in-one super app.

Beyond retail, Pacsun is investing in the next generation of musicians, using co-creation and strategic partnerships to build authentic cultural relevance.

A new campaign from ZOLL LifeVest and the AHA targets the deadly disparity in women's cardiac care, blending advocacy with life-saving wearable technology.

Intuit's QuickBooks will exclusively integrate Affirm's BNPL, letting SMBs get paid upfront while customers pay over time to fix cash flow issues.

JScreen, Manischewitz, and advocate Gila Pfeffer offer low-cost cancer and carrier genetic tests in NYC, transforming community health access.

Choice Hotels' Everhome brand crosses the 25-property mark, signaling its leadership in the rapidly expanding and highly competitive extended stay sector.

Go inside Power Digital's strategy, where employee empowerment, proprietary AI, and strategic acquisitions have earned it a top spot on Ad Age's list.

Following strong Texas sales, cbdMD brings its Herbal Oasis THC seltzer to Louisiana, betting on a market eager for functional alcohol alternatives.

From automated bookings to data-driven operations, a new tech tide is rising, promising greater efficiency for operators and better experiences for boaters.

The firm's strategic relocation to an amenity-rich retail hub signals deep confidence in the Sunbelt and a new vision for the modern corporate office.

Madison Square Garden's theater is renamed as part of an expanded deal, leveraging AI to redefine the fan experience for sports and entertainment.

By focusing on local stores instead of online ads, SurgePays' LinkUp Mobile has quietly gained 100,000 subscribers. Here's how they did it.

Forrester recognizes Kaltura for its AI, signaling a market shift toward hyper-personalized events, immersive avatars, and long-term content value.

Unveiled at NADA 2026, AccuTrade's new platform uses AI and risk-scoring to help dealers navigate a complex market and maximize profit on every single VIN.

InsurTech firm Gain Life rebrands as Crosstie, signaling a strategic move to integrate AI automation across the entire P&C insurance lifecycle.

HearingLife's new Oticon Zeal uses a brain-inspired AI to deliver crystal-clear sound in an invisible design, changing how we treat hearing loss.