Customer Experience

Beyond the headlines, the Celeris-Mobile2CRM deal reveals a calculated move to dominate a critical niche: capturing the business conversations that live on our phones.

Kasa enters Boston’s high-demand Fenway with 47 tech-powered apartments, leveraging AI and a luxury partnership to disrupt the city's tight lodging market.

By appointing Dr. James Augustine, ImageTrend signals a critical shift: the future of emergency AI will be built on frontline experience, not just code.

As streaming services multiply, the paradox of choice paralyzes viewers. Plex is betting that human connection, not just code, is the answer. But can it succeed?

SwitchBot's new Weather Station uses a low-power E-Ink screen to consolidate calendars, weather, and controls, a strategic bid to simplify smart home management.

AXS's new deals with iconic venues like the Troubadour signal a major shift. Is this tech partnership a lifeline for a struggling industry or a new form of consolidation?

As companies pour billions into AI, a new report reveals a critical flaw: only 19% of employees feel confident using it, fueling a 'readiness recession'.

Supademo's new AI Demo Agent replaces the dreaded 'book a demo' form with an on-demand product expert. Is this the end of the traditional sales funnel?

LoanCare's new CoreSync uses 'headless' APIs to embed servicing into a lender's own app, aiming to end the era of clunky, third-party redirects.

A new study reveals patients trust AI algorithms over doctor recommendations, forcing a high-stakes reckoning for medical practices and patient safety alike.

With its massive Resulticks acquisition delayed again, London's Diginex tests investor faith, betting its future on an audacious ethics-meets-commerce vision.

A new partnership between 700Credit and Quotible promises to streamline auto sales by putting financing first, offering a glimpse into a future of faster, more transparent deals.

Swiss brand NIANCE is moving beyond creams to build a global ecosystem of longevity clinics. It's a high-stakes bet on science in a trillion-dollar market.

The natural meat leader launches seven new products, from shredded chicken to beef bacon, tackling the modern dilemma: the need for speed versus ethical eating.

An ambitious new platform rooted in a century-old legacy aims to professionalize youth creativity, protect IP, and build an AI-ready workforce from the ground up.

As companies rush to deploy AI, a new report reveals a massive 'trust gap.' With rogue systems and data risks mounting, are we building on a house of cards?

Insulet's latest Omnipod 5 enhancements are more than a software update; they're a strategic move in the diabetes tech race. Here's what it means.

A landmark report finds 93% of mothers are burned out, with nearly half scaling back careers. It's a crisis born from a system that has failed to adapt.

Destination XL faces a perfect storm of declining sales, widening losses, and a crucial merger on the rocks. Can tech and new strategies counter market headwinds?

CHIGEE’s new XR-1 dash cam disappears into the bike, trading screens for voice alerts. We analyze if this minimalist approach is the future of rider safety.