Customer Experience

Hisense's Qingdao factory becomes the world's first TV plant to earn a Customer Centricity Lighthouse from the WEF, revolutionizing production.

McCain Foods launches its third 'Farm of the Future' in the UK, showcasing major strides in regenerative agriculture and setting ambitious 2030 climate goals.

Malaysia's largest telco, CelcomDigi, launches a unified distribution system for its 20M+ users, aiming to streamline sales and enhance partner collaboration.

The largest-ever study on shared reading confirms Dolly Parton's Imagination Library dramatically boosts early literacy and family bonding across five nations.

With profits set to surge over 150%, the delivery giant is leveraging advanced tech and market demand to cement its lead in China's booming on-demand economy.

Colebrook Bosson Saunders unveils Lana, an ergonomic laptop stand blending circular design with hybrid work adaptability, setting a new bar for office tools.

AI adoption is soaring in Australian government agencies, but new research reveals that worsening data silos are undermining progress and efficiency.

Oceania Cruises' new ship, Sonata, saw bookings soar 45% over the last launch, a powerful sign of the booming demand for high-end sea travel.

Fintech firm PointsKash is integrating Plaid's network, aiming to simplify user onboarding and build trust for its rewards and payments app, PK Pay.

A major merger, fueled by Alvarez & Marsal Capital, creates Day & Nite AmeriServe, a new powerhouse in commercial facilities services aiming for national scale.

German investor Deka Immobilien acquires Montreal's Deloitte Tower, tapping Canderel to manage the asset in a major vote of confidence for premium office space.

A major investment from Ares and DaVita will help Elara Caring expand in-home care, launching a new model for chronic kidney disease patients.

Sallie Mae appoints a Bank of America and Walgreens veteran as its new CTO, signaling a major push to modernize the student lending experience with data.

Once valued at $3.3B, the healthtech giant seeks Chapter 11 protection, a stark warning for the post-pandemic digital health industry.

With dentist burnout at crisis levels, one veteran practitioner offers a $6M blueprint to help owners escape the grind and reclaim their lives.

Peter Rodriguez's CRN award validates Pentera's partner-first model, proving human leadership is key to scaling AI-powered cybersecurity solutions.

The French data science leader's first acquisition signals a major play in the AI consolidation game, aiming to fuse strategic ROI with granular customer analytics.

A new survey shows NFL fans are less satisfied than customers of ISPs, as high costs, officiating woes, and team losses erode the fan experience.

Lottery giant Scientific Games hires a data science veteran from Walmart and AB InBev to bring e-commerce-style AI and personalization to the world of lottery.

A new partnership embeds on-demand vehicle pickup and delivery into Dealerware's platform, aiming to solve key operational hurdles for automotive retailers.