Customer Experience

In a major private equity shuffle, IMA Financial secures a $4B valuation, fueling growth while keeping its 3,000+ associates as majority owners.

A new study reveals a sharp drop in prescription fills at just $35, highlighting a critical affordability crisis that even insured patients can't escape.

The cheeseburger slider concept was just named the fastest-growing brand in the U.S. We explore the strategy driving its meteoric rise.

A new survey reveals tariffs are the top challenge for SMBs, causing lost revenue and customer churn. Many feel prepared but lack the tech to be resilient.

Nourish lands $100M to expand its AI-powered metabolic clinic, blending dietitian care with technology to reverse chronic disease and cut healthcare costs.

A new partnership embeds specialty drug ordering into clinic software, promising to boost efficiency and patient care in the booming infusion market.

As compliance demands intensify, Charles IT hires Jessica Golle as CRO to scale its services for regulated industries across the Northeast and Mid-Atlantic.

The craft juice brand is betting big on a major Whole Foods expansion, tapping into the growing demand for clean-label mixers and HPP technology.

XKL's new SpectraPath Illuminator integrates advanced monitoring tools to tackle IPoDWDM complexity, promising lower costs with a license-free model.

A new partnership between Algorized and AKM promises to monitor human vitals and safety without cameras, ushering in an era of awareness over surveillance.

As Crystal launches its new ship, Grace, its top partner of 29 years, Tully Luxury Travel, proves the enduring power of expert human service.

Fintech platform Relay secures $50M from General Catalyst to tackle small business cash flow crises. Here’s what it means for a struggling Main Street.

Beyond the call bell, integrated systems are the new nervous system of modern hospitals, boosting patient safety, staff efficiency, and overall care.

An Oklahoma firm launched a new AI platform that predicts how messages will land county by county, aiming to revolutionize communications strategy.

The acquisition merges two AI leaders, aiming to end fragmented online shopping experiences with a single, powerful platform for search and personalization.

Acemate's new Drill System adds scoring and data-driven drills to its AI tennis robot, shifting from a rally partner to a full coaching ecosystem.

China's youth-focused video platform Bilibili reports a strong Q1, achieving net profit fueled by a 30% surge in ad revenue and record user engagement.

CRM firm Splio moves its co-CEO to Barcelona, leveraging its new AI platform to capture the booming digital market in Spain, Portugal, and Italy.

Snom launches its A350D Bluetooth headset, packing voice-centric tech to challenge market leaders and solve the problem of workplace distraction.

New Philips monitors use TÜV-certified Circular Polarization Light, mimicking sunlight to combat digital eye strain and boost workplace wellness.