Customer Experience

Two industry titans are tackling a major pain point for millions, aiming to make eye makeup safe and comfortable for all contact lens wearers.

The global Japanese chain is targeting the family market with its first kids menu, prioritizing safety and flavor to cultivate a new generation of diners.

The insurance giant beat adjusted earnings estimates on strong operational performance, even as derivative losses weighed on its reported GAAP revenue.

Edtech firm Otus assembles a powerhouse advisory board of education leaders to navigate the complex future of AI, data governance, and equity in schools.

As traditional home sales in Northwest Indiana slow down, direct cash buyers offer speed and certainty. But what are the trade-offs for sellers?

A new suite of AI voice agents from Cosentus.ai aims to tackle healthcare's administrative burden, promising efficiency without replacing human expertise.

A new packaging board from Emerald Ecovations uses sugarcane waste to help CPG brands ditch plastic and deforestation amid intense consumer pressure.

A new framework aims to solve the 'AI Performance Gap,' guiding businesses from failed AI pilots to truly intelligent customer experience operations.

After a record year in the U.S., Mauna Kea Technologies unveils a new international strategy and leadership model to scale its diagnostic platforms globally.

A key industry report names Level AI a 'Pioneer' in both QA and analytics, highlighting the power of its integrated AI approach in a crowded tech market.

DALBAR's 2025 awards reveal how top firms are revolutionizing financial professional support through advanced technology and a relentless focus on service.

Wolters Kluwer's UpToDate again tops KLAS rankings, highlighting a major trend: integrating expert-backed patient education directly into clinical care.

While tech giants cut jobs for AI, one firm is expanding in SF with a model that champions human connection. Here's why their hybrid approach is turning heads.

With a major brand refresh and a new campaign, indie powerhouse Milani is blurring the lines between mass and prestige. Here's how they're doing it.

A new report reveals a startling contradiction: while HR feels empowered, 62% admit their own outdated practices are creating a self-inflicted talent shortage.

The tech-powered hair tool brand, a TikTok sensation, just launched on Ulta.com. Can its viral hype translate into mainstream success and brand longevity?

AIROS Medical's FDA-cleared ARTAIRA device brings non-invasive PAD therapy home as global cases are projected to surge past 360 million by 2050.

A new study shows shoppers love AI for research, but decision overload persists, forcing retailers to rethink their entire strategy in an AI-driven world.

A landmark acquisition aims to fix trial diversity and access by moving research from far-off labs into your neighborhood doctor's office. Here's why it matters.

Mexican fintech leader APLAZO partners with Kustomer, using AI to dramatically boost customer satisfaction and scale with empathy in a booming market.