Customer Experience

A retired NYC prosecutor's daily commute to NJ for cancer treatment reveals a larger story about specialized tech, patient choice, and a shifting healthcare landscape.

As Meijer plants its fourth grocery-focused format in Michigan, it’s not just opening a store; it's a calculated move redefining its one-stop-shop legacy.

Developers are no longer just selling homes; they're selling destinations. A look at how amenity-rich communities are reshaping the housing market and our idea of home.

As summer bills soar, Duke Energy's new AI tool promises transparency. But it signals a deeper shift in how we manage power and our relationship with the grid.

Marriott's 'Inner Circle' isn't just about luxury travel. It's a calculated system to redefine vacation ownership and engineer loyalty in the new experience economy.

As families spend nearly $900 for the new school year, we unpack the economic signals and hidden PR strategies shaping America's second-largest shopping season.

Intouch Insight's "gold standard" study names its top operator finalists. How data-driven customer experience is redefining success for c-stores in 2026.

Oracle's new leadership status in utility AI isn't just a win. It signals a strategic imperative for a sector in crisis, where data and trust are the new currencies.

Micaela Wall's top ranking is more than an award; it's a signal. We analyze how blending community trust with hard data creates a new blueprint for success.

New research reveals why 82 million Americans don't wear sunglasses. It's not ignorance about UV rays—it's a massive product design and market failure.

By offering free Starlink Wi-Fi, Alaska Air Group isn't just upgrading a service; it's weaponizing connectivity to win loyalty and challenge rivals.

With a new dispensary in a former coffee shop on a key commuter route, C3 Industries is testing if a classic retail playbook can win in a market challenged by high prices.

As AI becomes the face of customer service, the risk of silent failures grows. A new class of assurance tools, like Tekvision's Flow Suite, aims to bulletproof CX.

EVA Air's latest awards for both premium champagne and non-alcoholic options reveal a savvy strategy catering to luxury and the growing wellness movement.

The world's largest fighting game tournament partners with a global payments leader. This isn't just a sponsorship; it's a strategic play that redefines the fan experience and fuels grassroots growth.

An economy hotel and a country music festival seems simple. But Motel 6's partnership with Country Thunder reveals a sophisticated strategy for modern marketing.

JetBlue Vacations is betting that human expertise can beat algorithms, launching dedicated Theme Park Experts to simplify complex Orlando vacation planning.

In Rochester's booming cannabis scene, knowledge is the new currency. A look at how expert-led education is building a resilient, professional industry.

M&M'S debut at the Tour de France isn't just a sponsorship; it's a strategic masterclass, leveraging a 50-year-old French factory for a global play.