Customer Experience

A new data-driven framework aims to move senior living beyond bingo attendance, tackling the silent epidemic of loneliness. But can technology truly measure connection?

Sub-Zero's new ice maker isn't just about clear cubes. It's a masterclass in market leadership, tackling consumer pain points to secure its 20-year legacy.

With its new hire, John Gotsch, Fiduciary Trust of New England leverages fresh capital to double down on specialized trust services for the ultra-wealthy.

Ottawa is injecting hundreds of millions into sports, from local events to the World Cup. But this isn't just about medals; it's a critical bid to repair a fractured system.

An AI named Grace is now collecting hospital bills more effectively and with higher patient satisfaction than humans. Is this the future of service or a step too far?

Amid a national hygienist shortage, Aspen Dental launches a major initiative to attract new graduates. Is this a strategic masterstroke or a necessary survival tactic?

Aurora Mobile integrates ShengShu's potent Vidu model, a strategic maneuver to challenge giants like OpenAI and Google by offering a unified, production-ready AI video platform.

One company's focus on convenience just earned it top marks. We explore how streamlined ordering and tech-savvy verification are reshaping the vision care industry.

New research reveals why employees bypass corporate travel tools: they can't find what they need. This 'invisible spend' is costing firms millions.

The new YHU Terminal isn't just another airport; it's a calculated move to redefine Montréal's transit map and challenge the future of air travel.

A new study reveals 99% of European firms feel pressure to scale AI in customer experience, but only 38% have governance, risking trust and compliance.

French insurer APRIL now offers real insurance quotes via ChatGPT. It’s not just a tech demo; it’s a glimpse into the future of the 2026 consumer experience.

Radisson RED's Philippine debut in Cebu isn't just a hotel opening; it's a calculated strategic move challenging a saturated market. Is it confidence or a gamble?

As AI reshapes hiring, top firms and universities agree: human skills like critical thinking and adaptability are the new corporate currency for Gen Z.

A 76-year-old demolition firm's local award reveals a tectonic shift: in the modern economy, even heavy industry is built on a foundation of online reviews.

A new BCG report reveals a dangerous gap: 96% of CMOs see AI as transformative, but only 8% use it autonomously. The race is on to close this divide.

A small eco-resort just topped Tripadvisor's global charts. We dissect how Hamanasi’s regenerative model is not just good for the planet, but a masterclass in market dominance.

Sanofi's latest FDA nod for Tzield isn't just a new drug approval; it's a strategic shift from symptom management to disease modification in Type 1 Diabetes.

Amid widening losses and a squeezed consumer, the children's retailer is monetizing assets and cutting deep into its supply chain. A new team bets on it being enough.

A hidden multi-billion dollar industry promises access to justice but is increasingly blamed for "nuclear verdicts" that raise costs for everyone. Is it a leveler or a liability?