IBEX Limited

IBEX Limited is a global provider of technology-enabled customer lifecycle experience (CLX) solutions and business process outsourcing (BPO). The company's mission is to help businesses acquire, engage, and retain customers by optimizing the end-to-end customer journey through integrated services. IBEX Limited is headquartered in Washington, D.C., United States.

IBEX offers a comprehensive suite of services, including ibex Connect, which provides customer service, technical support, and outsourced back-office functions via an omnichannel CX model. Its ibex Digital segment focuses on customer acquisition, digital marketing, and e-commerce technology, while ibex CX delivers tools for measuring, monitoring, and managing client customer experiences. The company caters to a broad range of industries, including banking and financial services, logistics, health tech, retail, e-commerce, and entertainment.

Under the leadership of CEO Robert T. Dechant, IBEX positions itself as a leader in BPO 2.0, emphasizing AI-powered customer experience solutions and innovation. Recent achievements include earning ISO/IEC 42001 Certification for responsible AI in customer experience and receiving Globee® Awards for AI-Driven CX. The company has demonstrated strong financial performance, raising its fiscal year guidance in early 2026. In late 2024, IBEX repurchased shares from its parent company, The Resource Group International, to transition out of its "controlled company" status under Nasdaq rules.