Ibex's AI Virtual Agent Wins 2026 Product of the Year Award

Event summary

Ibex Wave iX AI Virtual Agent named 2026 Product of the Year by CUSTOMER Magazine.
Solution automates customer interactions, boosts resolution rates, and integrates with human agent support.
Award recognizes advancements in contact center, CX, CRM, and teleservices industries.
ibex operates with 36,000 human CX experts and AI technology across multiple sectors.

The big picture

The award highlights ibex's strategic focus on AI-driven customer experience solutions, positioning it as a leader in automating and enhancing customer interactions. This recognition comes amid broader industry trends toward AI integration in customer service, where efficiency and personalization are key differentiators. With a global workforce of 36,000 CX experts, ibex is well-positioned to leverage this technology across multiple sectors.

What we're watching

AI Adoption: How ibex will scale AI integration across its global client base.
Competitive Positioning: Whether ibex can sustain leadership in AI-driven customer experience solutions.
Market Expansion: The pace at which ibex will expand its AI offerings into new industries.