Ibex Recognizes CX Innovators at Annual Awards, Spotlighting AI-Driven Customer Experience
Event summary
- Ibex honored winners of the 5th Annual CX Leadership Awards on July 1, 2026, at Customer Contact Week in Las Vegas.
- Awards recognized innovation, measurable business impact, leadership excellence, and advancement of customer experience practices.
- Winners include executives from PetLab Co., ThrivePass, Bank of America, Vistra Corp., Owner.com, KeyCorp, Cox Automotive, Munich Re, UnitedHealthcare, Provide A Ride, and University of Miami Health System.
- Ibex highlighted the use of AI-powered technologies like Wave iX to create personalized, efficient customer experiences.
The big picture
Ibex's CX Leadership Awards underscore the growing importance of AI in transforming customer experience. The recognition of executives from diverse industries highlights a broader trend towards integrating advanced technologies to drive measurable business outcomes. As companies like Bank of America and UnitedHealthcare leverage AI for customer interactions, the awards serve as a barometer for the industry's shift towards data-driven, personalized CX strategies.
What we're watching
- AI Adoption Pace
- How quickly other CX leaders will adopt AI-powered tools similar to ibex Wave iX.
- Industry Standards
- Whether the recognized innovations will set new benchmarks for customer experience in various industries.
- Operational Efficiency
- The extent to which AI and other technologies can sustain operational savings and efficiency gains.
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