IBEX Posts Record Revenue Growth, Eyes AI Expansion in 2027
Event summary
- IBEX reported a 15.4% year-over-year revenue increase to $644.1 million for fiscal 2026, with Q4 revenue growing 11.6% to $164.3 million.
- Adjusted EBITDA rose 14.5% to $82.4 million, while adjusted EPS increased 28.3% to $3.52.
- The company secured nine new logo wins in Q4, including two strategic AI Agent deals.
- IBEX introduced fiscal 2027 guidance, forecasting 9-11% revenue growth to $700-$715 million and 9-14% adjusted EBITDA growth to $90-$94 million.
The big picture
IBEX's strong fiscal 2026 performance underscores the growing demand for AI-powered customer experience solutions. The company's strategic partnership with Sierra and successful AI Agent implementations position it to outpace traditional BPO providers. However, maintaining margin stability while scaling AI investments will be critical as it enters fiscal 2027.
What we're watching
- AI Integration
- How IBEX's strategic AI Agent implementations will impact its competitive positioning and operational efficiency.
- Market Share Gains
- Whether IBEX can sustain its double-digit growth trajectory amid increasing competition in the BPO sector.
- Operational Costs
- The pace at which IBEX can manage training costs and transition work to offshore delivery centers without further margin compression.
Related topics