ibex Cracks Top 10 Best Workplaces for Service Professionals in Caribbean and Central America
Event summary
- ibex ranked in the Top 10 Best Places to Work for Service Professionals in the Caribbean and Central America by Great Place to Work® in January 2026.
- ibex Nicaragua has expanded to over 2,200 employees, marking its 10th anniversary.
- The company has diversified into new sectors, including utilities, gaming, and waste management.
- ibex operates 30 global CX delivery centers with 36,000 employees, managing 170 million customer interactions annually.
The big picture
ibex’s recognition as a top workplace underscores the strategic importance of employee experience in the BPO sector. As the industry faces increasing competition for skilled labor, ibex’s investment in training, technology, and career development positions it as a leader in attracting and retaining talent. The company’s expansion into new verticals also signals a broader shift towards diversified service offerings in the customer engagement space.
What we're watching
- Talent Retention
- How ibex’s focus on employee development and workplace culture will affect its ability to retain top talent in a competitive BPO market.
- Market Expansion
- Whether ibex can sustain its growth trajectory in new sectors like utilities, gaming, and waste management.
- Operational Scaling
- The pace at which ibex can scale its operations across Nicaragua, Honduras, and Jamaica while maintaining high employee satisfaction.
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