Alorica Inc.

Alorica Inc. is a global leader in customer experience (CX) and business process outsourcing (BPO) solutions, headquartered in Irvine, California. Established in 1999, the company's mission is to deliver "insanely great customer experiences" and "make lives better, one interaction at a time" for its clients and their customers. With over 100,000 employees across more than 80 locations in 21 countries, Alorica serves a diverse global clientele.

The company offers a comprehensive portfolio of digital-first, people-focused services, including front and back-office customer care, technical support, content moderation, digital trust & safety, and financial care services such as loan servicing and collections. Alorica leverages an omnichannel platform and specialized expertise across various market segments, including banking and financial services, healthcare, retail, communications, technology, energy & utilities, public sector, and travel & hospitality, catering to many Fortune 500 companies.

In April/May 2024, Mike Clifton and Max Schwendner were appointed as co-Chief Executive Officers, succeeding Greg Haller. Alorica concluded 2025 with record-breaking financial performance, including its highest gross margin and EBITDA, driven by investments in AI-driven CX innovation and digital transformation. The company continues to expand its global footprint and has received multiple awards for its technological advancements and corporate social responsibility initiatives.