Alorica Overhauls Leadership Team After Record Q1 Performance
Event summary
- Alorica reported record Q1 performance in 2026, with highest-ever gross margin and EBITDA.
- Bong Borja appointed Chief Strategy Officer and Chairman of the Philippines to sharpen strategic roadmap.
- Brian Delaney returns as Chief Operating Officer to lead unified operating model.
- Scott Sexton promoted to Chief Revenue Officer; Mike Tighe and Anastasia Bellos elevated to Chief Sales Officer and Chief Client Officer, respectively.
- Jose Ramirez expands role as President of the Americas, overseeing North America, Latin America, and the Caribbean.
The big picture
Alorica’s leadership overhaul follows a record Q1 performance, reflecting a strategic push toward global alignment and operational efficiency. The moves underscore the company’s ambition to maintain its position as a leader in customer experience and digital transformation services, particularly in high-growth sectors like financial services. With a focus on internal talent promotion and industry veterans, Alorica aims to accelerate innovation and client expansion.
What we're watching
- Execution Risk
- How Alorica's new leadership team will translate record Q1 performance into sustained growth.
- Strategic Focus
- Whether Bong Borja’s appointment as Chief Strategy Officer can drive competitive advantage in the CX space.
- Operational Integration
- The pace at which Brian Delaney can unify Alorica's operating model for global scalability.
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