Alorica Expands Philippines Footprint with New Cagayan Facility…

Event summary

Alorica opens 44,000-square-foot facility in Tuguegarao City, Cagayan, Philippines, expanding its presence in Northern Luzon.
Initial 300+ seats to support a leading healthcare client, with capacity for future growth.
Company plans to hire 25,000 employees across the Philippines during the current ramp season.
Alorica Philippines operations now span 23 locations across 7 regions.

The big picture

Alorica's expansion into Cagayan underscores the Philippines' critical role in its global CX strategy. The move aligns with industry trends of decentralizing operations to high-potential markets with skilled, cost-effective labor. With 100,000+ employees across 16 countries, Alorica is doubling down on a people-first model that has earned it consistent client satisfaction rankings.

What we're watching

Talent Acquisition: How Alorica will leverage Cagayan's English-speaking workforce to support client demand.
Market Expansion: Whether Northern Luzon can sustain Alorica's growth trajectory amid regional competition.
Operational Efficiency: The pace at which Alorica integrates new hires and scales operations in the Cagayan facility.