Alorica Posts Record 1H 2026 Growth on AI and Global Expansion
Event summary
- Alorica added 8,000 employees in H1 2026, targeting ~12,000 hires by year-end across Egypt, India, and the Philippines.
- 87% of clients rank Alorica #1 or #2 among providers, with 60% expanding their business with the company.
- Alorica IQ’s AI solutions earned a BIG Innovation Award and Silver Stevie® for Global Customer Service Excellence.
- Global employee Net Promoter Score (eNPS) reached 75, supported by 310,000+ training courses completed via Alorica University.
The big picture
Alorica’s record H1 2026 results reflect a broader industry shift toward AI-driven customer experience solutions. The company’s strategic investments in global workforce expansion and AI innovation position it to capitalize on growing demand for digital transformation services, particularly in high-growth markets.
What we're watching
- Scaling AI Integration
- How Alorica’s AI-powered solutions will impact operational efficiency and client retention.
- Global Workforce Expansion
- Whether the company can sustain its hiring pace in key markets like Egypt, India, and the Philippines.
- Employee Engagement
- The long-term effects of Alorica’s high eNPS on talent retention and client service quality.
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