Alorica Expands India Operations with Impact Sourcing Program for Underrepresented Communities
Event summary
- Alorica India launched an impact sourcing initiative in Bengaluru, partnering with Samarthanam Trust for the Disabled to hire deaf and hard-of-hearing professionals.
- The program aims to create over 2,000 jobs in India during the second half of 2026, with a focus on underrepresented communities.
- Customized hiring, onboarding, and training models were developed, including sign-language awareness training and accessible communication tools.
- Early customer feedback exceeded 80% positive, and the program has been endorsed by a leading global retail company.
The big picture
Alorica's initiative aligns with broader industry trends towards corporate social responsibility and inclusive growth. The program not only addresses economic disparities but also leverages untapped talent pools to drive operational efficiency and customer satisfaction. With over 100,000 employees globally, Alorica's strategic focus on impact sourcing could set a precedent for other companies in the customer experience and digital transformation sectors.
What we're watching
- Scalability of Impact Sourcing
- Whether Alorica can sustain the high-quality performance metrics while scaling this initiative across more locations in India.
- Community Investment Strategy
- How Alorica's long-term commitment to community investment through its Making Lives Better with Alorica (MLBA) program will evolve.
- Regulatory and Social Compliance
- The pace at which regulatory frameworks for inclusive hiring practices develop in India, potentially influencing other companies in the sector.