Alorica Reports Industry-Leading CX Rankings and Record EBITDA Growth in 2025 — Alorica Inc.

Event summary

Alorica reported a 15% EBITDA growth in 2025, alongside top industry rankings for customer experience (CX) from nearly all clients.
The company's AI-powered digital solutions, including Alorica IQ and evoAI, drove significant client efficiency gains and won eight global technology awards.
Alorica expanded its global footprint with tripled growth in Egypt, near-doubled operations in India, and strong performance in the Philippines.
Employee-led nonprofit MLBA reached a $10 million fundraising milestone and supported over 600 nonprofits globally.

The big picture

Alorica's 2025 performance underscores the growing demand for AI-powered CX solutions, particularly in high-growth regions. The company's dual focus on operational excellence and social impact aligns with broader industry trends toward purpose-driven business models. With a 15% EBITDA increase and top-tier client rankings, Alorica is positioning itself as a leader in digital transformation services.

What we're watching

Sustainable Growth: Whether Alorica can maintain its 15% EBITDA growth pace amid increasing competition in digital CX services.
Geographic Expansion: The pace at which emerging markets like Egypt and India contribute to revenue as the company scales operations.
Innovation Leadership: How Alorica IQ's AI-driven solutions will differentiate it from competitors in a rapidly evolving tech landscape.