Sprinklr, Inc.

Sprinklr, Inc. is an American software company that provides a unified, AI-native Customer Experience Management (Unified-CXM) platform. Its mission is to enable every organization on the planet to make their customers happier. The company is headquartered in New York City.

Sprinklr's platform integrates various customer-facing functions, including marketing, advertising, research, care, and engagement, across over 30 digital and social channels. It offers four main product suites—Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights—all built on a single codebase and leveraging AI. These solutions help large enterprises manage customer interactions, gain AI-driven insights, and deliver personalized experiences at scale.

Founded in 2009 by Ragy Thomas, Sprinklr went public on the NYSE in June 2021 under the ticker CXM. Rory Read serves as CEO, focusing on strategic priorities like unified customer intelligence and AI-driven automation. The company continues to advance its AI capabilities, as highlighted by its Spring '26 Release in April 2026, which introduced new AI agent testing and improved agent copilot features. Sprinklr was also recognized as a leader in the 2026 Gartner® Magic Quadrant™ for Voice of the Customer Platforms.