Sprinklr Tops Gartner’s Social Media Management Quadrant for Vision and Execution — Sprinklr, Inc.

Event summary

Sprinklr named a Leader in the 2026 Gartner Magic Quadrant for Social Media Management and Listening.
Placed furthest on Completeness of Vision axis and highest on Ability to Execute axis.
Platform unifies social media management and listening, leveraging AI for real-time insights.
Used by 1,600+ enterprises including 59% of the Fortune 100.

The big picture

Sprinklr’s leadership in Gartner’s Magic Quadrant underscores the growing importance of AI-driven social media management in unifying customer experience. As social conversations become more fragmented across platforms, enterprises are seeking scalable solutions to manage data, governance, and execution. Sprinklr’s ability to turn billions of social interactions into actionable insights positions it as a key player in the Unified Customer Experience Management space.

What we're watching

AI Integration: How Sprinklr’s AI-native approach will differentiate it from competitors in a crowded market.
Market Expansion: Whether Sprinklr can sustain its leadership position as social media platforms continue to fragment.
Customer Retention: The pace at which Sprinklr converts Gartner recognition into tangible growth among enterprise clients.