8x8, Inc.

8x8, Inc. is an American provider of cloud communications and customer experience software for businesses, offering unified communications, contact center, and communications platform as a service (CPaaS) solutions. The company's mission is to connect people and organizations through seamless communication, empowering customer experience (CX) and IT leaders to unlock the potential of every interaction. Its headquarters are located in Campbell, California.

The company's integrated platform unifies UCaaS, CCaaS, and CPaaS capabilities, with AI embedded throughout to enhance agent productivity, customer insights, and business outcomes. Key offerings include 8x8 Work for cloud telephony, messaging, and video meetings; 8x8 Contact Center for omnichannel routing and agent workspaces; and Communications APIs for SMS, voice, and video. 8x8 also provides integrations with platforms like Microsoft Teams and Salesforce, serving businesses of all sizes, from small and medium businesses to mid-market and distributed enterprises.

Samuel Wilson serves as the Chief Executive Officer, appointed in May 2023 after an interim period. Recent innovations highlight the company's focus on AI, including the introduction of 8x8 AI Routing, an intelligent engine designed to dynamically match customers to the best available resources across an organization. Additionally, 8x8 enhanced its AI Studio platform in June 2026 with real-time voice translation capabilities, enabling seamless communication across different languages. The company continues to position itself as a leader in cloud communications, emphasizing its integrated platform for CX and AI-powered solutions.