Doors Plus Cuts Communications Costs 50% with 8x8 Platform…

Event summary

Doors Plus consolidated its contact center and store operations on the 8x8 Platform for CX, reducing communications costs by 50%.
The deployment, completed in three months, eliminated recurring support issues that occurred three to four times per week.
Doors Plus now uses 8x8 Contact Center, 8x8 Engage, and 8x8 Work for customer care, interaction visibility, and internal communications.
Reliance Communications led the implementation and provides ongoing support.

The big picture

Doors Plus' move to consolidate its communications infrastructure on the 8x8 Platform highlights a broader trend among retailers to streamline operations and reduce costs through unified communications solutions. This shift is particularly significant in the Australian retail sector, where operational efficiency and customer experience are key differentiators. The success of this deployment could serve as a case study for other retailers looking to modernize their communications platforms.

What we're watching

Scalability: How 8x8's platform will support Doors Plus' national operations as it continues to grow.
Operational Efficiency: Whether Doors Plus can sustain the 50% reduction in communications costs over the long term.
Customer Experience: The pace at which Doors Plus can improve service consistency across its store network using 8x8 Engage.