8x8 Tops Metrigy's 2026 CPaaS Rankings Across Three Categories
Event summary
- 8x8 named 2026 MetriStar Top Provider for CPaaS and CCaaS by Metrigy.
- Awards based on survey of 1,437 CX leaders across 10 countries.
- 8x8 scored above average in CSAT improvement, revenue growth, and platform reliability.
- Metrigy highlighted 8x8's integrated CPaaS, CCaaS, and UCaaS platform as key differentiator.
The big picture
8x8's recognition underscores the growing demand for integrated communications platforms that combine CPaaS, CCaaS, and UCaaS. The awards highlight a strategic shift towards treating CPaaS not just as a developer toolkit but as a programmable layer across the entire customer experience stack. This aligns with broader industry trends where businesses seek seamless, end-to-end solutions to enhance customer engagement and operational efficiency.
What we're watching
- Integration Strategy
- How 8x8's approach of treating CPaaS as a programmable layer across the CX stack will affect its competitive positioning.
- Market Differentiation
- Whether 8x8 can sustain its lead by offering CPaaS, CCaaS, and UCaaS within a single platform.
- Customer Impact
- The pace at which 8x8's no-code/low-code application quality improvements drive customer adoption and satisfaction.
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