OrgChart Taps AI Veteran Keri Rich to Architect Its Next-Gen Strategy

NOVATO, CA – June 09, 2026 – OrgChart, a key player in workforce planning software, has announced the appointment of Keri Rich as its new Chief Product Officer. While executive appointments are routine, this move is a deliberate and strategic signal of the company's ambition. By bringing in a seasoned product leader with a deep background in artificial intelligence, the Novato-based firm is betting its future on transforming organizational charts from static diagrams into dynamic, predictive engines for corporate strategy and resilience.

A Strategic Bet on AI-Driven Innovation

The appointment of Rich is the logical next step in a strategy that gained significant momentum earlier this year. In January 2026, OrgChart secured a strategic investment led by Resurgens Technology Partners, explicitly aimed at fueling product innovation and scaling its market presence. This infusion of capital set the stage for a more aggressive technology roadmap, and Rich's hiring is the first major move to execute on that vision. The company is positioning itself to capture a significant share of the rapidly expanding Org Chart Software Market, which is projected to more than double from $2.5 billion in 2024 to $5.1 billion by 2033.

OrgChart CEO Tom McCarty underscored the intentionality of this decision. “Keri brings exactly the right blend of strategic product vision and hands-on execution that OrgChart needs at this stage in our growth,” he stated. “Her background building high-performing product teams and deploying modern AI solutions will directly accelerate the value we deliver to customers.”

McCarty’s emphasis on “modern AI solutions” is critical. The market is evolving past the need for simple visualization tools. Today’s enterprises, grappling with constant disruption, skills gaps, and hybrid work models, require platforms that offer actionable intelligence. The industry is witnessing a definitive shift from descriptive analytics (what the organization looks like now) to predictive and prescriptive analytics (what it should look like in the future and how to get there). Rich's appointment is a clear declaration that OrgChart intends to lead this charge, leveraging AI to provide the sophisticated scenario modeling and workforce insights that modern businesses demand.

The Architect of the New Product Vision

Keri Rich is not merely a product manager with an interest in AI; she is an architect of enterprise-grade AI solutions. Her track record provides a concrete blueprint for what she might bring to OrgChart. Most recently, as Senior Vice President of Product at Lucidworks, she was a driving force behind the launch of advanced AI Q&A agents. These tools utilized generative AI to provide context-aware, factual answers to complex product questions, fundamentally changing how users interact with and understand information. This experience in deploying practical, value-driven AI is precisely what fast-growing SaaS companies need to differentiate themselves.

Her credentials extend beyond a single role. With over 15 years in software product leadership across AI, search, e-commerce, and healthcare, Rich possesses a rare combination of technical fluency and business acumen, further evidenced by an MBA from Vanderbilt and coding credentials. Her recognition as a Women Impact Tech Honoree in 2025 highlights not only her technical contributions but also her leadership in a field striving for greater diversity. Her speaking engagements on harnessing generative AI for customer and employee experiences confirm her status as a forward-thinking expert in the space.

In her own words, Rich’s motivation aligns with the company’s mission. “I’m thrilled to be joining a team with a commitment to improving the lives of HR and planning professionals,” she said. “There is a huge market opportunity to equip HR and people leaders with the tools they need to visualize and make strategic decisions about their organizations.” This statement points to a vision centered on empowerment—transforming the HR function from a reactive administrative center to a proactive strategic partner in the C-suite.

Beyond Charting: The Future of Organizational Resilience

The most profound implication of this move lies in the redefinition of workforce planning itself. In an era of geopolitical instability, supply chain disruptions, and rapid technological shifts, organizational structure is a primary determinant of a company's ability to adapt and survive. A resilient enterprise is one that can visualize its talent, identify critical roles, model the impact of change, and redeploy human capital with speed and precision. This capability is no longer a luxury but a core component of strategic defense.

OrgChart's platform, which already integrates with over 50 different HR systems, is uniquely positioned to become the central nervous system for this kind of strategic human capital management. By consolidating disparate people data into a single, dynamic view, the company provides the foundation for deeper analysis. The addition of Rich's AI expertise promises to build a powerful intelligence layer on top of that foundation. Future iterations of the product could use AI to automatically identify succession risks, predict attrition in key departments, model the financial and structural impact of mergers or divestitures, and run complex DEI analytics to ensure equitable workforce composition.

For thousands of organizations worldwide, from government agencies to Fortune 500 companies, this evolution means moving from simply mapping the hierarchy to war-gaming the future of their workforce. It provides leaders with a digital twin of their organization, allowing them to test strategies and build more robust, competitive systems before committing resources in the real world.

A Glimpse into the Future at SHRM26

The HR technology community will not have to wait long to see the first signs of this new direction. The OrgChart team, including both CEO Tom McCarty and new CPO Keri Rich, is scheduled to be onsite at the SHRM26 annual conference in Orlando later this month. This high-profile event will serve as the public debut for the company's new product leadership and its sharpened, AI-centric focus. While major product overhauls take time, industry watchers will be looking for presentations and demonstrations that outline the initial roadmap under Rich’s guidance. The conference offers a crucial platform for OrgChart to articulate its vision directly to its core audience of HR and planning professionals, signaling how their roles will be enhanced by the next generation of intelligent workforce planning tools.