TTEC's AI-Powered Learning Tool Wins Gold at 2026 Brandon Hall Awards
Event summary
- TTEC's RealSkill™ AI-driven workforce readiness program won Gold in the 2026 Brandon Hall Group HCM Excellence Awards for Best Use of AI for Learning.
- RealSkill uses AI-powered simulations and personalized feedback to prepare employees for real-world customer interactions.
- The program supports over 100 enterprise clients and 25,000 frontline agents globally.
- This is TTEC's second Brandon Hall award this year, following a Gold win for its Learning Wizards Suite in earlier 2026.
The big picture
TTEC's award highlights the growing importance of AI in workforce development, particularly in customer-facing roles. The recognition underscores the strategic shift towards AI-powered training solutions that bridge the gap between traditional learning and real-world performance. With over 100 enterprise clients, TTEC is positioning itself as a leader in AI-driven customer experience solutions.
What we're watching
- AI Integration
- How TTEC will expand RealSkill's AI capabilities to other workforce training areas.
- Client Adoption
- Whether the award will accelerate adoption among TTEC's enterprise clients.
- Competitive Edge
- The pace at which competitors develop similar AI-driven learning solutions.
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