TTEC Digital Names New President as Seybold Exits
Event summary
- Chris Brown appointed president of TTEC Digital, effective immediately.
- Dave Seybold stepping down as TTEC Digital CEO, staying until April 30, 2026.
- Brown previously served as Chief of Staff to TTEC Chairman and CEO Ken Tuchman.
- Brown has been instrumental in expanding TTEC’s ecosystem with premier CX technology partners.
- TTEC Digital is positioned as the world’s largest pureplay CX technology and services player.
The big picture
TTEC Digital’s leadership transition comes at a time when the integration of AI and data into customer experience solutions is becoming increasingly critical. The appointment of Chris Brown, with his extensive background in strategic partnerships and technology advancements, signals a focus on leveraging these capabilities to maintain market leadership. The move also highlights the importance of governance shifts in driving operational and strategic alignment within the company.
What we're watching
- Strategic Vision
- How Chris Brown’s strategic vision will drive TTEC Digital’s global strategy and operational execution.
- Market Leadership
- Whether TTEC Digital can sustain its position as the world’s largest pureplay CX technology and services player under new leadership.
- Technology Partnerships
- The pace at which TTEC Digital expands its ecosystem with premier CX technology partners under Brown’s leadership.
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