TP Named Leader in Healthcare CXM by Everest Group as AI Orchestration Gains Traction
Event summary
- TP (formerly Teleperformance) ranked as a Leader in Everest Group’s Healthcare CXM Intelligent Operations PEAK Matrix® Assessment for 2026.
- Everest evaluated 24 providers, citing TP’s AI-led operations and end-to-end orchestration capabilities.
- TP serves over 290 healthcare companies across more than 30 countries with AI-driven workflows.
- Healthcare CXM market estimated at $11-12 billion USD as of June 2025, growing at 7-8% CAGR.
The big picture
TP’s recognition as a Leader underscores the growing demand for AI-powered customer experience management in healthcare, driven by rising consumer expectations and regulatory pressures. The $11-12 billion Healthcare CXM market is shifting toward outcome-based partnerships that prioritize cost efficiency and next-generation automation capabilities.
What we're watching
- AI Adoption Pace
- How quickly TP can scale its AI orchestration across diverse healthcare environments.
- Regulatory Compliance
- Whether TP’s AI-led workflows maintain compliance in highly regulated healthcare settings.
- Market Expansion
- The pace at which TP can penetrate new healthcare markets with its AI-driven solutions.
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