ReSource Pro Honored for Customer Experience Innovation in P&C Insurance
Event summary
- ReSource Pro named to PropertyCasualty360’s Insurance Luminaries Class of 2026 for Excellence in Customer Experience.
- Recognition based on a transformational partnership with a large global broker, improving lead management and operational efficiency.
- Pilot program expanded across North American operations after demonstrating significant improvements in pipeline visibility and client outreach.
- ReSource Pro serves over 3,200 carriers, brokers, wholesalers, and MGAs, maintaining a 96%+ client retention rate for over a decade.
The big picture
ReSource Pro’s award highlights a broader industry trend towards modernizing and humanizing P&C insurance operations. The company’s success with data-driven solutions underscores the growing demand for operational efficiency and customer experience enhancements in an increasingly complex risk landscape. With over 3,200 clients and consistent growth recognition, ReSource Pro is well-positioned to capitalize on this shift.
What we're watching
- Scalability of Solutions
- Whether ReSource Pro can sustain its data-driven approach across larger client bases without compromising customization.
- Industry Adoption
- The pace at which other P&C insurance firms adopt similar operational efficiency solutions.
- Competitive Differentiation
- How this recognition positions ReSource Pro against competitors in the insurance operations advisory space.
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