Polyai Limited

PolyAI is a London-based technology company specializing in enterprise conversational AI solutions, founded in 2017 by University of Cambridge machine learning researchers. The company's core mission is to enable businesses to deliver superior customer conversations through AI agents that understand and respond with human-like empathy and efficiency. Its headquarters are located at 3 Sheldon Square, London W2 6HY, United Kingdom.

PolyAI develops and deploys AI-driven voice assistants designed to automate customer service interactions for large enterprises. Its flagship product, Agent Studio, is an omnichannel platform that allows companies to build, manage, and deploy sophisticated conversational AI agents capable of handling complex inbound calls, including authentication, account management, transactional workflows, and multi-turn dialogues. The platform supports over 45 languages and serves a diverse range of market segments, including financial services, healthcare, hospitality, insurance, energy, retail, and telecommunications.

In recent news, PolyAI secured $86 million in Series D funding on December 15, 2025, bringing its total funding to over $200 million and valuing the company at $750 million. The company was recognized by the Financial Times and Statista in March 2026 as the #1 in enterprise AI among Europe's 1,000 fastest-growing companies. Led by CEO and Co-founder Nikola Mrkšić, PolyAI continues to expand its market presence, with over 100 enterprise customers and more than 2,000 live deployments globally.