PolyAI Directly Integrates with Epic, PDS Health Deploys at Scale…

Event summary

PolyAI launched direct integration with Epic, available through the Connection Hub on Epic Showroom.
PDS Health is among the first to deploy the integration across 1,100 dental and medical offices.
The integration enables AI-powered appointment scheduling and support without middleware.
PolyAI's dialog agents handle over 5 million healthcare interactions annually across 75 languages.

The big picture

PolyAI's direct integration with Epic addresses a critical need in healthcare contact centers: reducing latency and improving patient communication without adding headcount. This move aligns with broader industry trends toward AI-driven operational efficiency and patient-centric care. The deployment at PDS Health highlights the potential for scalable AI solutions in managing high-volume, multilingual patient interactions.

What we're watching

Adoption Pace: How quickly other healthcare organizations will adopt PolyAI's direct Epic integration, given the demonstrated efficiency gains.
Revenue Impact: Whether PolyAI can sustain the $120 million in revenue opportunities generated by its healthcare clients.
Technical Scalability: The pace at which PolyAI can adapt its platform to the unique Epic configurations of diverse health systems.