Emplifi Honors Top Performers in Customer Engagement with 2026 Excellence Awards — Emplifi Inc.

Event summary

Emplifi announced winners of its 2026 Excellence Awards, recognizing top performers in customer engagement and innovation.
Awards span multiple categories, including CX Super Hero, Service Excellence, AI in Action, and Best Unified Customer Experience.
Winners include Stellantis, Hollister, Victoria Police, ALDO, Syngenta, Hisense, Naked Wines, Ogilvy Greece, Heineken, and Wing Bank.
Emplifi highlights Forrester research showing companies aligning brand promise with customer experiences can unlock up to 3.5× revenue growth.
Over 20,000 brands use Emplifi's AI-powered platform for social marketing, social care, influencer marketing, community, and market intelligence.

The big picture

Emplifi's Excellence Awards underscore the growing importance of integrated customer engagement strategies that combine social media, eCommerce, and customer care. The recognition of top performers highlights a broader industry trend towards AI-driven insights and unified customer experiences as key drivers of business success. With over 20,000 brands using its platform, Emplifi is positioning itself as a critical player in the evolving landscape of digital customer engagement.

What we're watching

AI Integration: How Emplifi's AI-powered insights will continue to drive measurable business results for its clients.
Customer Experience: Whether the recognized leaders can sustain their high-performing customer engagement strategies.
Market Expansion: The pace at which Emplifi can expand its market presence and strengthen customer retention through its unified platform.