eClinicalWorks LLC

eClinicalWorks LLC is a privately held healthcare IT company founded in 1999 and headquartered in Westborough, Massachusetts, USA. The company's core business revolves around providing comprehensive electronic health records (EHR) and practice management solutions. Its mission is to redefine healthcare IT by offering unified cloud-based solutions designed to control costs, reduce errors, deepen understanding, and ultimately improve the quality of patient care by streamlining workflows for medical practices.

eClinicalWorks offers a broad suite of products and services, including its flagship EHR software, practice management tools, patient engagement solutions (such as healow apps, patient portal, and healow Televisits), Population Health Management (CCMR), and Revenue Cycle Management (RCM). The company has increasingly integrated AI-powered solutions like eClinicalWorks Scribe®, Sunoh.ai (an AI medical scribe), and healow Genie™ (an AI-powered contact center) to enhance efficiency and patient interaction. These solutions cater to a wide range of market segments, including ambulatory practices, urgent care facilities, health centers, hospitals, and over 50 medical specialties.

Led by CEO and co-founder Girish Kumar Navani, eClinicalWorks maintains a strong market position as a prominent leader in the healthcare IT industry, particularly within the ambulatory EHR sector, holding a significant market share. The company reported projected revenues of $900 million in 2024 and aims to double its annual revenue within five years, driven by continued innovation in cloud-based and AI-powered technologies. Recent developments include substantial investments in Microsoft Azure cloud services and the expansion of AI tools to reduce administrative burdens and improve patient access. While recognized for its market leadership, the company's reputation has historically been influenced by a 2017 False Claims Act settlement related to software capabilities and kickbacks.