eClinicalWorks Launches CCM Specialist Service to Expand Chronic Care Access
Event summary
- eClinicalWorks introduced the healow Chronic Care Management (CCM) Specialist Service on April 23, 2026.
- The service embeds dedicated CCM specialists into practice workflows for monthly patient outreach and chronic condition management.
- North Alabama Internal Medicine saw a 30% reduction in patient calls to their office after adopting the service.
- Fairfield Medical reported improved patient trust and reduced staff burden with the CCM Specialist Service.
The big picture
eClinicalWorks' new CCM Specialist Service addresses a critical gap in chronic care management: consistent patient engagement between visits. This move aligns with the broader shift toward value-based care and operational efficiency in ambulatory settings. The service could become a differentiator for eClinicalWorks as practices seek to reduce staff burden while improving outcomes for high-risk patients.
What we're watching
- Adoption Pace
- How quickly other practices will adopt the CCM Specialist Service, particularly those managing large Medicare populations.
- Outcome Impact
- Whether the service can demonstrably reduce hospitalizations and complications for high-risk chronic care patients.
- Scalability
- The pace at which eClinicalWorks can scale this service across its network of 180,000 providers.