Goodtime Family Care Automates 77% of Patient Calls with…

Event summary

Goodtime Family Care automated 77% of patient calls using eClinicalWorks' AI-powered contact center solution, healow Genie.
The practice handled over 8,800 patient calls, scheduled 700 appointments, and saved staff 2-3 hours daily since deployment.
healow Genie provides 24/7 support, multilingual capabilities, and integrates seamlessly with eClinicalWorks' EHR system.
The solution replaced previous offshore virtual receptionists and AI receptionist tools, improving efficiency and patient access.

The big picture

The deployment of healow Genie at Goodtime Family Care highlights the growing trend of AI-driven solutions in healthcare aimed at reducing administrative burdens and improving patient access. As staffing shortages persist, practices are increasingly turning to integrated AI tools to manage routine interactions and enhance operational efficiency. eClinicalWorks' solution positions the company as a key player in the AI-powered healthcare technology space, with potential to expand its reach among ambulatory practices.

What we're watching

Scalability: Whether eClinicalWorks can replicate this success with other healthcare providers.
Competitive Edge: How healow Genie's EHR integration differentiates it from competing AI solutions.
Patient Sentiment: The long-term impact of AI-driven patient interactions on satisfaction and engagement.