eClerx Taps Veteran Leader Hoshi Mistry to Drive Customer Experience Growth
Event summary
- Hoshi Mistry appointed as Principal and Delivery Head for Customer Experience at eClerx, effective July 10, 2026.
- Mistry joins the Executive Leadership Team, reporting directly to CEO Kapil Jain.
- Bringing over two decades of experience, Mistry previously played a key role in eClerx's early growth.
The big picture
eClerx's appointment of Hoshi Mistry underscores the company's focus on leveraging veteran leadership to enhance customer experience services. As AI-powered analytics and digital operations become increasingly critical, Mistry's return signals a strategic push to solidify eClerx's position in a competitive market. With over 22,000 employees across 17 countries, the move highlights the importance of governance and leadership continuity in driving business outcomes for Fortune 500 clients.
What we're watching
- Strategic Alignment
- How Mistry's deep familiarity with eClerx's culture and clients will shape the company's next growth phase.
- Operational Excellence
- Whether Mistry can sustain operational excellence while driving innovation in customer experience delivery.
- Global Expansion
- The pace at which eClerx can scale its global delivery centers under Mistry's leadership.
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