Dialpad Honors Top Partners as AI-Driven CX Platform Gains Traction
Event summary
- Dialpad announced its 2026 Partner Program Awards, recognizing T-Mobile, Google Cloud, Telarus, Select Communications, and Softcat for driving AI adoption in enterprise communications.
- The awards highlight Dialpad's shift from AI summaries to agentic AI, which autonomously resolves customer issues.
- In 2025, Dialpad was named Top AI Provider by Sandler Partners and Top CX Supplier by Intelisys, validating its AI-native communications platform.
- Dialpad earned a 5-star rating in the 2025 CRN Partner Program Guide and won Best Overall Supplier and Best International Supplier at the Telarus Advisors' Choice Awards.
The big picture
Dialpad's 2026 Partner Awards underscore the accelerating adoption of AI-native communications in the enterprise. The recognition of partners like T-Mobile and Google Cloud highlights the strategic shift towards agentic AI, which goes beyond analysis to autonomously resolve customer issues. This trend is part of a broader industry movement towards integrating AI into core business operations, with Dialpad positioning itself as a leader in this space. The company's ability to scale these solutions globally will be critical to its long-term success.
What we're watching
- AI Integration
- How Dialpad's agentic AI workflows will affect enterprise communications and customer experience outcomes.
- Partner Strategy
- Whether Dialpad can sustain its partner-driven growth as it scales globally.
- Market Differentiation
- The pace at which Dialpad can differentiate itself from competitors in the AI-native communications space.
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