Dialpad, Inc.

Dialpad is an AI-native communications platform that provides unified communications and contact center solutions. The company's mission is to transform conversations, workflows, and data into actionable intelligence to drive business value and improve decision-making. Dialpad is headquartered in San Ramon, California, USA.

The company offers a suite of products including Dialpad AI Agents, Dialpad Support for AI-powered contact centers, Dialpad Sell for sales engagement, and Dialpad Connect for unified communications, which encompasses VoIP calling, messaging, and video meetings. These services leverage AI for real-time transcription, call summaries, coaching, and analytics, catering to businesses seeking to enhance collaboration and customer support.

Under the leadership of Founder and CEO Craig Walker, Dialpad has recently focused on advancing its Agentic AI Platform, launched in late 2025 and early 2026. This platform aims to provide autonomous voice and chat agents capable of handling complex customer service workflows, moving beyond traditional chatbots. Dialpad is recognized for its AI-first approach and has been listed on the Forbes Cloud 100.