Concentrix and Currys Win CX Excellence Award for Engagement Orchestration
Event summary
- Concentrix and Currys won the NiCE 2026 International CX Excellence Award for Excellence in Engagement Orchestration (EMEA) on August 5, 2026.
- The award recognizes their success in transforming customer engagement with intelligent orchestration and personalized experiences using NiCE CXone.
- The solution unified engagement across channels, turning nearly six million annual customer interactions into actionable insights with double-digit gains including the company's Net Promoter Score.
- Concentrix recently achieved Platinum status in NiCE's 360 Partner Program.
The big picture
This award highlights the growing strategic relationship between Concentrix and NiCE, emphasizing the importance of tech-powered operations and intelligent orchestration in redefining customer experience. The recognition underscores the shift towards modern engagement ecosystems that deliver measurable business impact, particularly in omnichannel retail environments like Currys.
What we're watching
- Technology Integration
- How Concentrix will leverage its Platinum status in NiCE's 360 Partner Program to drive further innovation in customer experience solutions.
- Customer Loyalty
- Whether Currys can sustain the double-digit gains in Net Promoter Score and other customer engagement metrics achieved through the partnership with Concentrix.
- Market Expansion
- The pace at which Concentrix can replicate this success with other enterprise clients in complex and regulated environments.
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