Concentrix Corporation

Concentrix Corporation is an American business process outsourcing company headquartered in Newark, California. It operates as a global technology and services leader, focused on powering brands through customer experience (CX) solutions. The company's mission is to be a global leader in technology and services that helps the world's best brands grow through better business outcomes and inspired customer experiences, aspiring to be the greatest customer engagement services company globally, rich in diversity and talent, powered by creativity and technology.

Concentrix offers a wide array of services including customer engagement, technical support, digital transformation, analytics, and process optimization. They design, build, and run integrated, end-to-end solutions across various industries such as Automotive, Banking, Financial Services & Insurance, Energy & Utilities, Healthcare, Retail & Ecommerce, and Technology & Consumer Electronics. The company also provides AI-driven solutions, enterprise technology, Generative AI, and cybersecurity services, alongside specialized platforms like the Genelco Insurance Administration Solution (GIAS) for policy administration.

Led by CEO Christopher Caldwell, Concentrix became an independent publicly traded company in December 2020 after spinning off from SYNNEX Corporation. In 2023, Concentrix completed a significant merger with Webhelp, and in April 2024, the combined entity transitioned its brand back to Concentrix. The company was ranked #426 on the Fortune 500 list in 2025. Recent developments include the acquisition of Philippines' CX-SP BlinkCX in January 2025 and a board resignation in May 2026 related to a change in ownership thresholds following the Webhelp deal. Concentrix reported a 5% year-over-year revenue increase in Q1 2026, though EPS missed forecasts, and the company continues to emphasize AI-driven growth and solutions.