Concentrix Tops NelsonHall’s GenAI Business Transformation Leaderboard

Event summary

  • Concentrix ranked as a Leader in NelsonHall’s 2025 NEAT research for GenAI-powered business transformation.
  • The company’s iX Hello™ platform delivered measurable results, including a 10% boost in first-answer accuracy and a 15% reduction in agent search time.
  • One client saw digital support surge 57% while voice calls fell 30% after implementing iX Hello.
  • Concentrix was recognized for its expertise in CX strategy and GenAI-driven knowledge systems.

The big picture

Concentrix’s recognition as a Leader in GenAI-powered business transformation underscores the growing importance of AI in operational efficiency and customer experience. As companies increasingly seek to streamline processes and enhance customer interactions, Concentrix’s iX Hello platform positions it as a key player in the digital transformation landscape. The measurable results achieved by clients highlight the tangible benefits of GenAI adoption, setting a benchmark for the industry.

What we're watching

Market Differentiation
How Concentrix’s GenAI capabilities will position it against competitors in the customer experience space.
Client Adoption
The pace at which clients will integrate GenAI solutions like iX Hello into their operations.
Technological Evolution
Whether Concentrix can sustain innovation in GenAI to maintain its leadership position.

Related topics

Technology