CallMiner and PossibleNOW Team Up to Embed Compliance in AI-Driven Customer Interactions
Event summary
- CallMiner partners with PossibleNOW to integrate compliance into automated customer interactions.
- The collaboration aims to address regulatory risks in AI-driven customer engagement, particularly under TCPA and related laws.
- CallMiner’s CX automation platform will combine with PossibleNOW’s DNCSolution to ensure compliant automated interactions.
- The partnership was announced on June 23, 2026, during Customer Contact Week (CCW) Las Vegas.
The big picture
As AI-driven automation expands across customer engagement, regulatory complexity is increasing. This partnership addresses concerns about compliance risks in automated interactions, particularly under laws like the Telephone Consumer Protection Act (TCPA). The collaboration aims to enable enterprises to scale automation confidently while maintaining compliance standards.
What we're watching
- Regulatory Compliance
- How the integration of compliance guardrails will impact the scalability of AI-driven customer interactions.
- Market Adoption
- Whether enterprises will prioritize this partnership to mitigate risks in automated customer engagement.
- Competitive Dynamics
- The pace at which competitors respond with similar compliance-focused automation solutions.
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