CallMiner, Inc.

CallMiner is a customer experience (CX) automation software company that leverages AI-powered conversation intelligence to analyze omnichannel customer interactions. Founded in 2002 by Jeff Gallino, Cliff LaCoursiere, and Kim Brown, the company's core mission is to transform customer conversations into actionable insights that enhance customer experience, improve agent performance, and drive automation at scale. CallMiner is headquartered in Waltham, Massachusetts, with additional offices in the United Kingdom and Prague.

The company's flagship offering is the Eureka platform, which provides a comprehensive suite of capabilities across four key areas: capture, intelligence, augmentation, and automation. Key products and solutions include Eureka, OmniAgent (virtual agents), Outreach (customer engagement), RealTime (agent guidance), and AI Assist. These tools enable businesses to record and analyze customer interactions across various channels, gain deep insights into sentiment and intent, provide real-time support and coaching to human agents, and automate customer service processes. CallMiner serves a diverse range of industries, including financial services, retail, insurance, healthcare, communications, and business process outsourcing (BPO).

Under the leadership of CEO and Founder Jeff Gallino, CallMiner has continued to innovate in the CX automation space. Recent advancements include new AI classifiers, customizable interaction summaries, and enhanced real-time AI guidance for contact center agents. In June 2025, CallMiner acquired VOCALLS, a conversational AI and automation provider, which led to the integration of native voicebot and virtual agent capabilities under the OmniAgent brand. The company is recognized as a leader in conversation intelligence for contact centers and has secured over $150 million in funding from investors, including a significant investment from Goldman Sachs.