CallMiner Earns 'Strong Performer' in Forrester CX Feedback Analytics Report
Event summary
- CallMiner named 'Strong Performer' in Forrester Wave: Customer Feedback Management and Analytics, Q3 2026.
- Topped eight criteria including AI, conversation intelligence, and data masking.
- First appearance in Forrester Wave for customer feedback management and analytics.
- Report highlights CallMiner's AI-native vision and real-time action capabilities.
The big picture
CallMiner's recognition comes as businesses increasingly seek to translate AI capabilities into measurable customer experience (CX) and business value. The company's conversation-first approach positions it as a key player in the growing market for actionable customer intelligence. This validation from Forrester could accelerate adoption among enterprises looking to optimize frontline performance and customer engagement.
What we're watching
- Market Differentiation
- How CallMiner will leverage this recognition to stand out in a crowded CX analytics space.
- AI Integration
- Whether CallMiner can sustain its lead in AI-native customer feedback solutions.
- Enterprise Adoption
- The pace at which organizations will adopt CallMiner's conversation-first approach.
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