Airship Leads Elevate’26 Summit to Advance Agentic AI in Customer Experience
Event summary
- Airship is the lead sponsor for Elevate’26, a Customer Experience Summit taking place April 13–14, 2026 in Orlando.
- Forrester VP Rusty Warner will keynote on converting AI hype into tangible business value, citing 88% of marketing teams using generative AI.
- Airship’s CTO Mike Herrick will unveil a suite of task-specialized AI Agents for cross-channel messaging and app experiences.
- The event focuses on practical frameworks for turning Agentic AI strategy into measurable results.
The big picture
Airship’s leadership in Elevate’26 underscores the accelerating shift toward Agentic AI in customer experience, where real-time data and automation are replacing static segments. The event highlights a broader industry trend of breaking down functional silos to leverage AI as a strategic investment rather than just an efficiency tool. With 88% of marketing teams already using generative AI, the focus is now on turning experimentation into sustainable competitive advantage.
What we're watching
- AI Integration
- How Airship’s AI Agents will affect the pace of cross-channel orchestration adoption among global brands.
- Market Differentiation
- Whether Airship can sustain its lead in mobile-first customer experience platforms amid rising competition.
- ROI Realization
- The extent to which Elevate’26 attendees translate AI strategy insights into measurable business outcomes.
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