Airship Honors 2026 Elevate Award Winners, Spotlighting Mobile-First CX Innovations
Event summary
- Airship announced winners of the 2026 Elevate Customer Experience Awards at the Elevate’26 Summit in Orlando.
- Award categories included Visionary Brand, Journey Orchestration Mastery, Business Impact, Personalization, Experimentation, ASO Leadership, New Mobile App, and Innovation Partner.
- Winners included Southwest Airlines, The Economist, OneFootball, CIMB Malaysia, Sally Beauty, Accuweather, Virgin Atlantic, and VML.
- Awards recognized achievements in mobile-first strategies, AI agent productivity, and measurable business results.
The big picture
Airship’s 2026 Elevate Awards highlight a broader industry shift towards mobile-first customer experience strategies, driven by advancements in AI and evolving consumer behaviors. The awards underscore the growing importance of seamless, cross-channel journeys in driving customer loyalty and business impact. This trend is particularly significant as brands increasingly rely on digital channels to engage with their customers.
What we're watching
- AI Integration
- How Airship’s AI Agent Fleet will influence the pace of AI adoption in customer experience platforms.
- Mobile-First Strategy
- Whether the awarded brands can sustain their mobile-first innovations amid evolving consumer behaviors.
- Business Impact
- The extent to which these awards translate into measurable business results for the winning companies.
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