Novaworks Reimagines HR with AI Workforce on ServiceNow Platform

LAS VEGAS, NV – May 05, 2026 – The definition of a company's workforce is rapidly expanding beyond human employees. Today, startup Novaworks launched an AI-native operating system designed to manage this new reality, unifying employees, contractors, and even AI agents within a single platform built on ServiceNow.

Announced at ServiceNow's annual Knowledge 2026 conference, the Novaworks platform introduces a suite of tools—including a Core HR SuperAgent, Special Agents, and a Policy Advisor—that aim to transform how enterprises manage their entire talent ecosystem. The move positions the recently launched company as a pioneer in what it calls "Total Workforce Management," a paradigm where digital and human labor are orchestrated in concert.

A New Model for a Hybrid Workforce

The modern enterprise workforce is a complex tapestry of full-time employees, contingent workers, freelancers, and increasingly, autonomous AI agents performing automated tasks. Traditional Human Resources Information Systems (HRIS) were not designed for this complexity. Novaworks is tackling this problem head-on by creating an intelligent layer that treats all three worker types as first-class citizens within the same system.

This approach has already resonated with early adopters grappling with this new operational challenge. Ateko, a ServiceNow Elite Partner and Bell Canada company, is one of the first organizations implementing the platform. Lukas Lhotsky, President of Ateko, highlighted the practical need for such a solution. "Managing a workforce that now includes employees, contractors, and AI agents is a real operational challenge at enterprise scale, and most of the systems organizations rely on were not built for it," said Lhotsky. "What drew us to Novaworks is that they are building from the actual problem."

The platform is organized into three distinct layers to address this complexity:

• Nova HR Concierge: This layer converts traditional HR functions like onboarding, performance management, and benefits administration into automated, agent-driven workflows. The goal is to maintain governance and visibility through ServiceNow's AI Control Tower without sacrificing speed.
• Nova Special Agents: Moving beyond one-size-fits-all HR experiences, this layer delivers hyper-personalized interactions for each individual worker, whether they are a full-time executive or a deskless contractor who has historically had limited access to enterprise HR services.
• Nova Policy Advisor: This tool transforms compliance from a reactive, periodic audit into a proactive, continuous service. As regulations and internal policies change, the system automatically updates workforce records in real time across all worker types, aiming to deliver continuous compliance.

Built on a Foundation of Enterprise AI

Novaworks' decision to build its system exclusively on the ServiceNow platform is a strategic one. Rather than competing with the enterprise giant, it leverages ServiceNow's established infrastructure for scalability, security, and workflow automation. This architecture allows Novaworks to function as an "additive" intelligence layer, enhancing the value of a customer's existing ServiceNow investment rather than requiring a costly replacement.

This deep integration is no accident. The Novaworks founding team previously built and sold Hitch Works, a skills intelligence platform, to ServiceNow in 2022. This history, combined with a strategic investment from ServiceNow Ventures in Novaworks' recent $8 million seed round, signals a powerful alignment. By routing its AI through ServiceNow's Now Assist and managing governance via the AI Control Tower, Novaworks provides a solution that is pre-vetted for the security and compliance concerns of large enterprises.

For C-suite executives, this provides a credible AI transformation story that can be defended at the board level. The underlying governance infrastructure is already in place, mitigating many of the risks associated with deploying new AI technologies at scale.

From Transactional HR to Strategic Orchestration

For decades, HR departments have struggled to shift from a focus on administrative transactions to a more strategic role within the business. Novaworks aims to catalyze this shift by automating the transactional layer, allowing human professionals to focus on higher-value work.

"This product enables a new operating model for both the company and HR," said Kelley Steven-Waiss, CEO and Co-Founder of Novaworks. "When you can derive context from every aspect of your workforce, you can scale hyper-personalization across the enterprise. HR stops managing transactions and starts orchestrating outcomes."

This new operating model promises to redefine the roles of both HR and IT. HR leaders gain operational efficiency and a better employee experience, while IT leaders benefit from technology consolidation and robust governance. The result is a unified approach where HR and IT partner to drive business outcomes, using a shared, intelligent platform to manage the entire workforce ecosystem.

Early Adoption and a Collaborative Future

The company's appearance at Knowledge 2026 marks its first major conference since its March launch. Backed by its seed funding from Stalwart Ventures, ServiceNow Ventures, and Bell Ventures, and with former SAP SuccessFactors President Meg Bear on its board, Novaworks is moving quickly from concept to implementation.

The partnership with Ateko goes beyond a simple customer relationship. As part of a broader commercial agreement, the Bell Canada subsidiary serves as a priority co-designer and tester, actively helping to shape the platform's development. Novaworks is extending this collaborative model through its Design Partner Program, inviting a select group of enterprise organizations to co-develop the platform as it moves toward general availability. This approach ensures the product is built to solve real-world problems for the complex, highly regulated industries that partners like Ateko serve.