Continu's AI Breaks Silos, Unifying Enterprise-Wide Knowledge

NEW YORK, NY – February 17, 2026 – By Stephen Miller

Continu, an AI-powered enterprise enablement platform, today announced a significant expansion of its conversational AI capabilities with the launch of "Experts." This new feature enables its AI agent, Eddy, to securely access and retrieve information from disparate knowledge sources like Google Drive and Microsoft OneDrive, delivering instant answers directly within employee workflows on Slack and Microsoft Teams. The move signals a strategic push to solve one of the most persistent challenges in the modern enterprise: the fragmentation of critical business knowledge across countless applications and cloud drives.

For years, organizations have struggled to manage information siloed in various systems. While a Learning Management System (LMS) might house formal training courses, crucial day-to-day knowledge—pricing sheets, product updates, sales negotiation policies, and support documentation—often resides in scattered documents and folders. Continu's 'Experts' aims to bridge this gap, creating a unified, intelligent knowledge layer that operates where employees already collaborate.

"Modern organizations don't just train employees—they enable entire ecosystems of partners and customers," said Scott Burgess, CEO of Continu, in the announcement. "Experts allows companies to turn trusted knowledge into real-time answers through our Conversational AI Agent, helping teams, partners, and customers get what they need instantly—without compromising governance or security."

A Decentralized Brain for the Enterprise

The core innovation behind 'Experts' is its ability to transform an organization's existing content into an on-demand, conversational knowledge base without requiring a massive data migration project. Instead of moving terabytes of data into a new, centralized repository, the system connects directly to approved sources. When a user asks Eddy a question in Slack or Teams, the AI agent can now query these connected drives to find and synthesize a relevant, accurate answer.

This approach addresses a major pain point for IT and L&D leaders, who are often wary of complex, costly, and time-consuming system migrations. By leveraging existing content in its native location, 'Experts' ensures that information remains automatically up-to-date. When a team updates a pricing document in a shared Google Drive folder, the AI will immediately have access to the latest version, eliminating the version control issues that plague manually maintained knowledge bases.

This integration architecture builds upon Continu's established framework, which already includes deep integrations with tools like Slack, Zoom, and Google Calendar. With the initial launch supporting Google Drive and Microsoft OneDrive, the company has promised that many additional connectors will be released throughout 2026, further expanding the AI's reach across the enterprise software landscape.

The Security Imperative in AI-Driven Workflows

As enterprises rush to adopt AI, concerns over data security and governance have become paramount. The risk of AI tools inadvertently exposing sensitive or confidential information is a major barrier to adoption. Continu is addressing this head-on by building 'Experts' on a foundation of strict, permission-aware access.

At the heart of this security model is Continu's proprietary "Smart Segmentation™" technology. This framework ensures that the AI agent, Eddy, inherits and respects the existing permissions of the user asking the question. In practice, this means an employee in the sales department will receive different answers—or no answer at all—compared to an engineer when asking about a sensitive product roadmap document. The AI is only able to access and surface information that the user would already be authorized to view in its source location, such as Google Drive or OneDrive.

This 'permission-aware' approach is critical for maintaining data integrity and compliance with regulations like GDPR. By grounding all responses in approved company sources and enforcing user-level permissions in real-time, the system is designed to prevent data leakage and ensure the right information reaches the right audience. Furthermore, because 'Experts' does not duplicate or move content, it simplifies data governance. The single source of truth remains in its original, secure location, subject to the company's existing IT policies and access controls.

Beyond Training: Enabling the Entire Business Ecosystem

With the launch of 'Experts,' Continu is solidifying its position as more than just an LMS. The company's focus is on what it calls "enterprise enablement"—powering the performance of not only internal employees but also external partners and customers. The new capability is a direct enabler of this vision, with clear applications for driving revenue and efficiency across the business.

For organizations with extensive partner networks, 'Experts' can dramatically accelerate onboarding and alignment. Instead of searching through a portal or emailing for help, partners can get instant answers on product specifications, co-marketing guidelines, or sales processes. This leads to faster ramp-up times and more consistent messaging in the market.

Similarly, the feature can be used for customer education, reducing the burden on support teams. By connecting the AI to public-facing help centers and documentation, companies can empower customers to find answers themselves, improving satisfaction and freeing up support agents to handle more complex issues. For internal teams, particularly in sales, having instant access to the latest product information and competitive intelligence directly within a communication tool can be a significant competitive advantage.

To help organizations quantify these benefits, 'Experts' works in conjunction with Continu Insights, the platform's analytics suite. Using natural-language reporting and visual dashboards, leaders can track engagement trends, identify knowledge gaps where the AI cannot find an answer, and demonstrate the measurable business impact of their enablement initiatives.

Reshaping the Workday with Instant Knowledge

Ultimately, the introduction of a tool like 'Experts' has profound implications for the future of work and the daily experience of employees. The modern knowledge worker spends a significant portion of their day simply searching for information. By providing instant, reliable answers at the point of need, the technology promises to reclaim that lost time, allowing employees to focus on higher-value, strategic tasks.

This aligns with Continu's demonstrated commitment to user experience, which has earned it a 96% customer satisfaction rating from a client roster that includes global brands like GoPro, Instacart, SoFi, and Qantas Airlines. The platform's existing AI features have already been credited with boosting learner engagement and saving thousands of administrative hours.

The launch of 'Experts' extends this philosophy by seamlessly integrating knowledge retrieval into the natural flow of work. It represents a shift from active, search-based information seeking to a more passive, conversational model of knowledge access. This move reflects a broader industry trend toward embedding AI not as a separate destination, but as an intelligent layer that enhances the tools people use every day, making work more efficient and less frustrating for everyone involved.