ClinNEXUS Taps Veteran COO to Scale AI-Driven Health Equity Mission

LOS ANGELES, CA – January 13, 2026 – Data-driven healthcare company ClinNEXUS has appointed Jovan Hollins, a seasoned executive with nearly two decades of experience, as its new Chief Operating Officer. The move signals a strategic push to scale the company's innovative model of combining artificial intelligence with community-based care to address health disparities across California.

The appointment comes at what CEO Greg Carroll, M.D., describes as a "key inflection point" in the company's growth cycle, marked by rising membership and revenue. Hollins is tasked with steering the company's operational expansion as it deepens its work with underserved communities.

“We are thrilled to welcome Jovan, a seasoned executive, change agent and visionary,” said Dr. Carroll. “Jovan brings to ClinNEXUS executive leadership in operations, sales, and general management at a crucial point in the company’s trajectory... We look forward to drawing on his operational expertise as part of our management team, as well as his strong track record dealing with the needs of patients and underserved communities, which is the crux of our business.”

Scaling a Mission-Driven Model

Jovan Hollins steps into the COO role with a formidable resume built on managing large-scale healthcare operations. His most recent position was as COO at Sevita, the nation's largest provider of health services for individuals with Intellectual and Developmental Disabilities (IDD). Before that, he served as Senior Vice President at GI Alliance, the country's largest privately held gastroenterology practice. His career also includes leadership roles at major providers like AccentCare and DaVita.

This background in overseeing complex, multi-state operations is precisely what ClinNEXUS needs as it prepares for its next stage of growth. The company's mission is to provide "whole-person care coordination" by uniting clinical services with social and behavioral support. Scaling such a high-touch, personalized model without sacrificing quality is a significant operational challenge. Hollins' experience with large patient populations, particularly at Sevita where he worked with vulnerable individuals, provides a direct parallel to the communities ClinNEXUS serves.

His appointment suggests a strategic focus on building a robust operational backbone capable of supporting a rapidly expanding network of care coordinators and a growing list of health plan partners. The goal is to replicate the company's successful model across new regions in California and potentially beyond, ensuring that as membership grows, the quality and depth of care remain consistently high.

The Dual Engine of Care: AI and Human Touch

At the heart of ClinNEXUS's strategy is a unique, dual-pronged approach that marries sophisticated technology with empathetic, human-centered care. This blended model is designed to tackle the complex web of Social Determinants of Health (SDOH)—non-medical factors like housing, food security, and transportation that have a profound impact on health outcomes.

The technological engine is the ClinxOS™ platform, a proprietary AI-powered ecosystem. It works by integrating fragmented data from health plans, providers, and community organizations into a single, intelligent workflow. For care coordinators on the ground, this means having a comprehensive view of a member's needs in real-time. The platform's generative AI capabilities can summarize member interactions and clinical notes, freeing up coordinators from administrative burdens to focus on direct support. It also analyzes data to detect emerging health signals and provides real-time prompts, enabling proactive rather than reactive interventions.

The second, equally critical engine is the company's team of culturally competent, community-centered care coordinators. These are the individuals who build trust and forge relationships within the communities they serve. They utilize standardized assessment tools like PRAPARE® (Protocol for Responding to and Assessing Patients' Assets, Risks, and Experiences) to have structured conversations about non-clinical needs. This allows them to connect members with tangible resources for housing, clothing, medicine, food, and utilities, addressing the root causes of poor health. This focus on cultural competency—tailoring care to meet a patient's social and linguistic needs—is widely seen as essential for reducing persistent racial and ethnic disparities in healthcare.

A Leader Forged by Service and Strategy

Hollins' personal and professional journey reflects a deep-seated commitment to service and operational discipline. A graduate of the United States Air Force Academy, he served as an operations Program Director in the Air Force, where he was responsible for managing operational and budgeting efficiencies. This background in disciplined, systems-level thinking provides a strong foundation for optimizing complex healthcare workflows.

After his military service, Hollins earned an MBA from the prestigious Northwestern University Kellogg School of Management, equipping him with the strategic business acumen to complement his operational expertise. His subsequent career path through the healthcare C-suite demonstrates a consistent focus on organizations that serve complex patient populations. His community involvement, including service as a board member for the Salvation Army Advisory Board, further underscores a personal alignment with mission-driven work.

This combination of experience and values makes him a natural fit for ClinNEXUS. Hollins himself noted the synergy in the company's announcement. “As a mission-driven person, I am passionate about solving complex healthcare issues as well as rising to meet member needs," he stated. "ClinNEXUS’ mission to both efficiently and affordably enable whole-person care coordination to improve lives and deliver better outcomes is a fit for both my experience as well as my personal values. I look forward to helping the company achieve operational excellence and supporting the most vulnerable members of our community.”

Navigating the Future of Health Equity

The appointment of Hollins is not just an internal move for ClinNEXUS; it reflects broader shifts in the American healthcare landscape. There is a growing consensus among providers, payers, and policymakers that addressing SDOH is not just a moral imperative but a financial one. Unstable housing, food insecurity, and lack of transportation lead to higher rates of emergency room visits, poor medication adherence, and worse management of chronic diseases, driving up costs across the system.

In California, initiatives like CalAIM (California Advancing and Innovating Medi-Cal) are actively redesigning the Medicaid program to integrate and fund services that address these social drivers of health. Companies like ClinNEXUS, which have built their models around this very concept, are well-positioned to become critical partners in this new ecosystem.

By bringing in an operational heavyweight like Jovan Hollins, ClinNEXUS is betting that it can prove its model is not only effective but also scalable. The challenge ahead will be to maintain the delicate balance between its high-tech AI platform and its high-touch community care model as it grows. Success would offer a powerful blueprint for how to leverage technology to advance health equity and deliver truly whole-person care to the nation's most vulnerable populations.