Firstsource Buys TeleMedik in Bid to Reshape US Healthcare Services

MUMBAI, India and DALLAS – January 13, 2026 – Global business management firm Firstsource Solutions Limited announced today its acquisition of TeleMedik, a Puerto Rico-based healthcare technology pioneer. The strategic purchase is set to significantly expand Firstsource's digital and clinical capabilities within the U.S. healthcare market, merging its advanced artificial intelligence and automation platforms with TeleMedik's established operational network.

This move positions the RP-Sanjiv Goenka Group company to offer a more robust, end-to-end service for health plans grappling with rising costs and the complex shift toward value-based care. By integrating TeleMedik, Firstsource aims to enhance its ability to manage the entire patient care lifecycle—from initial intake and prior authorizations to ongoing clinical interventions and member engagement.

A Strategic Response to a Pressured Market

The American healthcare landscape is facing a period of intense financial and operational strain. Health plans are navigating record-high service utilization rates and the corresponding financial burdens, creating an urgent need for effective cost-containment strategies. Simultaneously, the industry's migration from fee-for-service to value-based care models demands a more personalized, outcome-focused approach to patient management. This dual pressure has created a critical turning point where payers are actively seeking digital-first solutions to improve care coordination and member engagement without sacrificing operational efficiency.

Firstsource's acquisition of TeleMedik is a direct response to this market demand. The deal combines a global technology powerhouse with a regional healthcare services expert. TeleMedik, established in 1995, has built a nearly three-decade reputation for providing technology-driven telehealth and outsourcing solutions. The company demonstrated steady growth leading up to the acquisition, with reported revenues climbing from $12.7 million in 2022 to $14.8 million in 2024, signaling a stable and respected operational platform. By acquiring this seasoned operator, Firstsource gains not just technology but also deep-rooted relationships within the U.S. payer-provider ecosystem.

The combined entity promises to deliver a powerful value proposition for health plans: a way to modernize their medical management processes and reduce administrative overhead without making massive in-house capital investments in new technology and infrastructure.

Fusing AI with On-the-Ground Operations

At the heart of this acquisition is the fusion of Firstsource's high-tech capabilities with TeleMedik's practical, on-the-ground expertise. Firstsource has been a proponent of what it calls Business Process as a Service (BPaaS++), a model that embeds generative AI and intelligent automation directly into its operational services. This approach aims to transform the entire medical management lifecycle into a more efficient, data-driven process.

By integrating TeleMedik, Firstsource can now deploy its AI tools across a broader operational footprint. The synergy is designed to drive significant improvements in core administrative tasks and utilization management (UM). For example, AI can accelerate the review of prior authorization requests, identify high-risk patients for proactive care management, and provide data analytics that lead to better clinical decisions. TeleMedik's experienced teams and existing infrastructure provide the ideal environment to implement and scale these technologies effectively.

"Firstsource remains committed to driving innovation and disruption in the healthcare space with intelligent automation and emerging technologies," said Dr. Sanjiv Goenka, Chairman of RPSG Group and Firstsource, in the official announcement. "This strategic acquisition further elevates our capabilities and amplifies our reach across the industry."

The integration of their combined technology stacks is expected to enhance the speed at which new operations become proficient, improve the quality and consistency of clinical reviews, and ultimately lower costs for clients.

Expanding Reach to Underserved Communities

Beyond the technological and financial drivers, the acquisition has a significant social dimension. TeleMedik's strong operational presence in Puerto Rico provides Firstsource with a differentiated delivery platform and deep access to a key U.S. market. This foothold is particularly crucial for serving the rapidly growing Medicaid, Medicare Advantage, and dual-eligible populations, which often include a high percentage of Spanish-speaking and other underserved communities.

By leveraging TeleMedik's local knowledge and bilingual capabilities, Firstsource is better positioned to offer culturally competent and accessible care management services. This can lead to improved health equity and better outcomes for populations that have historically faced barriers to care. The ability to effectively engage with diverse member groups is a critical competitive advantage for health plans, and this acquisition directly addresses that need.

Dr. Joaquín Fernández-Quintero, President & CEO of TeleMedik Group, highlighted this potential. "We look forward to joining the Firstsource family and leveraging the company's global reach, deep technology investments, and expanded delivery capabilities so that together we can best serve our health plan clients and the greater healthcare industry," he stated.

The enhanced capabilities in Utilization Management (UM), Care Management (CM), Disease Management (DM), and Population Health are expected to reduce operational risk for health plans while ensuring continuity of care for these vital member populations.

The Future of Integrated Clinical Management

Together, Firstsource and TeleMedik will offer a unified operating model designed to tackle some of the most persistent challenges in healthcare administration. Health plans will have access to a single partner for integrated clinical reviews, prior authorizations, population health initiatives, and telemedicine-enabled interventions. This holistic approach aims to break down the silos that often exist between different aspects of medical management.

The ultimate goal is to improve the speed of clinical decisions, ensure consistency in care delivery, and enhance patient outcomes, all while significantly reducing the administrative burden on both payers and providers. By streamlining back-office functions and applying intelligent automation, the combined organization seeks to free up clinical resources to focus more on direct patient care.

As health plans continue to seek partners that can deliver both technological innovation and operational excellence, this acquisition signals a clear direction for the future of the healthcare business process outsourcing industry—one where digital transformation is inextricably linked to deep domain expertise and a commitment to serving diverse communities.