Zoom Expands AI Receptionist to Third-Party Phone Systems — Zoom Communications, Inc.

Event summary

Zoom Virtual Agent (ZVA) Receptionist is now available as a standalone offering, compatible with existing business phone systems.
Pricing starts at $29.99 USD per month for 100 minutes, with annual billing discounted to $24.99 USD.
The AI-powered receptionist supports over 10 languages and includes features like live transcription, appointment scheduling, and intelligent call routing.
Zoom aims to help businesses improve customer responsiveness and capture more opportunities without replacing their phone systems.

The big picture

Zoom's move reflects the broader trend of AI integration into legacy business infrastructure. By decoupling its AI receptionist from Zoom Phone, the company is positioning itself as a flexible solution provider in an increasingly competitive telephony market. The strategic shift could help Zoom capture a larger share of businesses that rely on third-party phone systems but seek AI-driven efficiency gains.

What we're watching

Market Adoption: How quickly businesses will integrate the standalone Zoom Virtual Agent Receptionist into their existing phone systems.
Competitive Response: Whether competitors like Microsoft or Cisco will accelerate their own AI-powered telephony solutions in response.
Revenue Impact: The pace at which Zoom can scale this offering to drive meaningful revenue growth, given its low entry price point.