Virginia Credit Union Secures Back-to-Back Top 10 Gallup Manager of the Year Finalists
Event summary
- Virginia Credit Union (VACU) had two branch operations leaders named Top 10 finalists for Gallup's Manager of the Year award in consecutive years: Tim Turner in 2025 and Zach Hatfield in 2026.
- Hatfield's branches achieved 91% participation in Gallup's Q12 employee engagement survey, with one branch earning a perfect 5.00 score.
- Turner's team maintained a 0% attrition rate over three years and had an overall engagement mean score of 4.74, placing his team in the 93rd percentile worldwide.
- VACU earned its fourth consecutive Gallup Exceptional Workplace Award and its first Gallup Exceptional Workplace Award for Strengths in 2026.
The big picture
Virginia Credit Union's back-to-back recognition for managerial excellence underscores its commitment to employee engagement and leadership development. In an industry where talent retention and member satisfaction are critical, VACU's strategic focus on workplace culture positions it as a standout among credit unions. The dual Gallup awards further solidify its reputation as an employer of choice, potentially attracting top talent and enhancing its competitive edge.
What we're watching
- Leadership Development
- Whether VACU can sustain its leadership development culture as it scales, given the intentional investment in programs like CLEO.
- Employee Engagement
- The pace at which VACU's employee engagement metrics improve, particularly in light of its dual Gallup Exceptional Workplace Awards.
- Operational Performance
- How VACU's focus on strengths-based development translates into long-term operational performance and member satisfaction.
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