Verint Honors Partners for AI Deployment in Contact Centers — Verint Systems Inc.

Event summary

Verint recognized its North and Latin American partners at Engage 2026 in Las Vegas for driving AI adoption in contact centers.
Awards were given to partners helping customers move beyond AI pilots to measurable improvements in handle time, agent capacity, and self-service performance.
Five9 won Global Partner of the Year, while Cisco took North America Partner of the Year and Latin America Rising Star of the Year.
Other winners included TTEC Digital (Public Sector Partner of the Year), Sandler Partners (North America Rising Star of the Year), SPAR Solutions (CX Automation & Innovation Award), Avaya LatAm (Latin America CX Automation Award), and Datagrama Comunicaciones (Latin America Innovation with AI & Bots).

The big picture

Verint's recognition of its partners underscores a broader industry shift toward operationalizing AI in contact centers. While many organizations struggle to move beyond pilot programs, Verint and its partners are demonstrating measurable improvements in efficiency and performance. This strategic focus on scaling AI deployments positions Verint to capture a larger share of the growing CX automation market.

What we're watching

AI Adoption Pace: How quickly Verint and its partners can scale AI deployments beyond pilot programs to full production environments.
Partner Ecosystem Strength: Whether the recognized partners can sustain their momentum in driving measurable business outcomes for customers.
Competitive Positioning: The pace at which Verint differentiates itself from competitors in the CX automation space through its partner-driven approach.